Alot of pfaffing about
A real shame about the cricket yesterday, yet again I was following the cricket around the house, in the kitchen while having tea, then sat in front of the computer listening to TMS. I guess it is typical, we get so close, and then it’s gone!
But William is learning about the wonders of cricket, so my listening is doing some good : )
A little something I have been working on,
So getting back to the title of my post! Yesterday I had a very annoying experience with Pfaff : (
I lost my manual for my machine years ago, and it has always bugged me that I don’t get the full potential out of my machine basically I don’t know how everything actually works! I also needed to take it apart and give it a good clean : )
So I rang the UK ‘customer service’ number to see if I could get some help in tracing a copy, you would think this would be the right place to start, well I was wrong, very wrong!
Firstly I spoke to a lady who answered the phone, I would have like her to have been polite, but rather she was curt and unhelpful, and somehow expected me to know the entire recent history of Pfaff! And the end result was that, no, they couldn’t help me.
In a nutshell Pfaff went bust about 10 years ago, and was bought out by another company, the company that now owns the name and produces sewing machines under that name.
So I asked if there was anyone else who may be able to help me, and she put me through to a man who ‘might’ be able to help me. I recounted the whole story of the lost manual to him, and then he just said no, he couldn’t help me, they don’t print stuff for old machines, especially for machines pre their purchase of the Pfaff name. I can understand that, however I explained that lots of other manufacturers have manual online as PDFs, and he carried on and on about how they didn’t do that, and basically I couldn’t get a copy of my manual.
This may not seem like a great deal, but it was their attitude to me, and to the old Pfaff company stank, and this in turn has turned me off using their ‘new’ products.
(by the way if you have a manual for a Pfaff varimatic 6085 I will happily pay you for a photocopy!)
I’m rambling, so I’ll shut up!
Don’t forget the corsage/mothers day offer running in both my Etsy and Folksy shops!
March 11th, 2009 at 10:07 pm
Hi Alice
I just googled for your sewing machine manual (because I’m a nerd) and i found this website:
http://www.sewingmachine-sales.co.uk/sewing_machine_info/instruction_books.php#PFAFF
looks like you can get your manual for £9 from them
)
Monda
x
March 11th, 2009 at 10:11 pm
Hi Alice! People really shouldn’t do customer related jobs if they have no people skills! Have you tried Googling ‘Pfaff varimatic 6085 user manual’ ? I just did and there are sites with a downloadable manual for that machine. I also had a look on Ebay but there are none on there. Hope this helps. Good luck with the hunt.
X X
March 13th, 2009 at 12:20 am
Hi Alice,
I also find a page from where you may be able to download the manual.
http://www.manualsnguides.com/search.php?cmarque=PFAFF&modele=VARIMATIC%206085
Good luck, hoping I could help a bit.
Orsolya
March 17th, 2009 at 7:37 pm
Pfaff shouldn’t mess with someone who has a blog AND a following. It’s not good for their business.
March 24th, 2009 at 1:33 pm
Don’t know if you’re aware but there is a Pfaff sewing maching shop in central Reading that might be able to assist you.
March 31st, 2009 at 11:58 am
Hi, have both lurked on your site and made the occasional comment. Love the title to this post! But, the content makes my blood boil, so unnecesary and they have now lost a customer and possibly lots of others, via here.
I love your work, you always seem to come up with more and more great ideas!
November 20th, 2009 at 5:29 am
I just bought a Varimatic 6085 at a Bazaar. It has an owner’s manual. I could send you a photocopy if you like.
Margaret
December 9th, 2009 at 12:04 am
this post explains so much as to why I can’t find any information from Pfaff online!
I’m currently borrowing a friend’s machine which has no manual and I’m not quite sure I’m threading it properly. I would hate for something to go wrong with the machine. My friend knows even less about sewing than I do so she’s not sure either =/
It’s terrible that you got this kind of customer service from them. Having a pdf. archive on their site would be very helpful for the older models. And really, they purchased a name which has been around for a long time – they should kind of expect people to turn to them for information and advice on the machines.
Anywho, stumbling upon this blog as made all of these machine issues worth it
You’ve been added to my favorites 
take care,
Debbie
March 5th, 2010 at 6:51 pm
I just ordered a download yesterday and got it today for the same machine. Let me know if you’d like me to forward it to you.